Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website and how we use it. Please note that we may change or update this Policy, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

1. Data Protection

Any information you provide will be held securely and in accordance with the GDPR. Your personal details will not be disclosed to third parties.

2. Information We Collect from Visitors

We collect information from visitors relating to:

• Enquiries and feedback submitted to us (by phone, email, contact form or post)
• Site usage tracking through the use of cookies (see below)

3. What Type of Information Is Collected from You?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product/service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

4. How Is Your Information Used?

We may use your information to:

• Process orders that you have submitted.
• To carry out our obligations arising from any contracts entered into by you and us.
• Dealing with entries into a competition.
• Seek your views or comments on the services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested and that may be of interest to you.
• Activities, promotions of our associated companies goods and services.
• Process a job application.

5. Why We Collect It

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally.

6. Security

Keeping information about you securely is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

7. Liability Restrictions

Redmile Energy is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; and/or incomplete, garbled or delayed computer transmissions. Under no circumstances will Redmile Energy be liable for any damages or injury that may result from the use of the materials on this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you. The materials on this site are provided “as is” and without warranties of any kind to the fullest extent permissible pursuant to applicable laws. Redmile Energy may provide links to other sites that are not maintained by Redmile Energy, but Redmile Energy does not endorse those sites and is not responsible for the content of such other sites.

8. Usage Restrictions

The entire contents of this site are copyrighted under the laws of the United Kingdom and protected by worldwide copyright laws and treaty provisions. Materials from the Redmile Energy website may not be copied, distributed or transmitted in any way without prior written consent of Redmile Energy. All material on this site is provided for lawful purposes only.

9. Links to Other Websites

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the Policy of that third party site.

10. Policy Changes

If we change our Privacy Policy in whole or in part, we will inform you by posting a notice on this website. Those changes will go into effect on the date posted in the notice. The new Policy will apply to all current and past users of our website and will replace any prior policies which are inconsistent.

11. Your Feedback

Redmile Energy always respects your privacy and values your trust. We want you to have an enjoyable and safe experience when on our website. To help us improve our Privacy Policy and practice, please give us your feedback. You may email us here.

This Policy was last updated on the 23rd of October 2023.

Cookies

Digital cookies also help our website work more efficiently. Here are the details…

What are Cookies?

“Cookies” are small files which your web browser transfers to your computer when you visit a site. They are widely used in order to make websites work, or to work more efficiently, as well as providing information to the owners of the site.

Like many websites, we use cookies to help us monitor your use of our website. By using our website you consent to our use of cookies as detailed below.

Redmile Energy will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Redmile Energy website.

Cookies Used on this Website

Google Analytics

Redmile Energy uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on the activity. We then analyse this information for guidance on how to improve our website.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Social Buttons

On many of the pages of the site you will see “social buttons”. These enable users to share or bookmark the web pages. There are buttons for Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of Redmile Energy. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including this website. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting Redmile Energy, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.